Janet Furgason, a long-time customer from Georgia, has announced her decision to stop shopping at Lowe’s following a frustrating experience with the retailer’s new self-checkout-only policy. In a heartfelt post on Facebook, Furgason expressed her dissatisfaction with the move and the impact it had on her shopping experience.
Furgason’s complaint centers around a recent visit to a Lowe’s store in Smyrna, located about 30 minutes north of Atlanta. She described how the store’s shift to self-checkout only was the final straw in a series of frustrations with the retailer’s checkout options. “I have been unhappy about the push toward self-checkout here in the past, but now they have removed all of the cashier-operated registers and you have no choice but to use the self-checkout to pay for your purchases,” Furgason wrote.
According to Furgason, the lack of cashier-operated registers meant that she had no choice but to use the self-checkout kiosks, which she finds inconvenient and impersonal. Her frustration was compounded by a previous incident where she and other shoppers left their items behind due to the absence of open cashier lanes. “At one time we left our items in the cart and left the store because no cashier-operated registers were open,” she recounted.
Furgason’s decision to boycott Lowe’s has resonated with other shoppers who share her concerns. Many customers have voiced their displeasure with the self-checkout trend, arguing that it not only detracts from the customer service experience but also has broader implications for employment and accessibility. “I always go to a cashier myself. Even if self-checkout is available,” one shopper commented. “In my opinion… it helps keep jobs. I also agree with you. We don’t work there. So why are we doing the checkout and bagging, etc.”
The backlash against Lowe’s reflects a broader sentiment among some customers who feel that the shift to self-checkout undermines the traditional retail experience. Critics argue that self-checkouts can be challenging for customers with disabilities and that they eliminate jobs for cashiers, reducing the number of employment opportunities in the retail sector.
Another shopper even decided to forgo a planned visit to Lowe’s after learning about Furgason’s experience, highlighting the impact that such policies can have on customer loyalty. The controversy underscores a growing debate about the role of automation in retail and its effects on customer satisfaction and employment.
Furgason’s decision to boycott Lowe’s is part of a larger trend where customers are increasingly vocal about their preferences for traditional service options over automated solutions. Whether or not this backlash will lead to changes in store policies remains to be seen, but it is clear that the debate over self-checkout continues to spark strong reactions among shoppers.
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For those interested in following the conversation or sharing their own experiences, Furgason’s original post can be found on her Facebook page, where it has garnered attention from a range of concerned customers.
Reference Article:
https://www.the-sun.com/money/12046909/lowes-customer-self-checkout-fury-boycott/